Frequently asked questions

Below we have listed the frequent questions and answers that our user’s commonly ask.

What products and services are available?

We have a Worldwide Product Offering including over 250,000 hotels, over 50 destination packages, attraction tickets, excursions, transfers and car rentals. All products are available via our website www.tripsnstay.com and/or through XML connectivity. For details, contact the Sales team: sales@tripsnstay.com .

Does it cost anything to partner with "tripsnstay"?

No, access to "tripsnstay" inventory is absolutely free! You must be registered to get access to our online reservation system.

How do you register with "tripsnstay"?

Simply type in the URL www.tripsnstay.com , under the Login you will find the words Register now! This will bring you to our online registration page. We have dedicated registration pages for Agents and Suppliers.

How long does it take to process my online registration?

Once we have received all required information, the process is normally completed within 2 business days. The registration request must pass a compliance check by our Sales team. Once approval has been received, the account is created. We will send you a Welcome email with your username and password granting you access to our online reservation system.

What can I do if I forgot my password for my "tripsnstay" Account?

To reset your password, go to Forgot password option on the homepage login screen and follow the instructions.

What is the relevance of Dashboard for agents?

The dashboard consists of all the bookings made by a user with their status as "Confirmed", "Pending Re-confirmation", "Cancelled" and more. Default all the bookings are sorted with respect to the booking date.

What currencies does the website support?

"tripsnstay" offers to pay using the user’s local currency which is specified at the time of registration. If the user wishes to transact using a different currency, "tripsnstay" can enable universal currencies such as U.S Dollar, Euro, British Pounds, Emirati Dirhams and more.

What is included/not included in the price of services?

Prices quoted are per person per night or per unit per night. Price does not include any city/tourism taxes, extra services such as telephone calls, insurance, laundry service, minibar, parking, etc., which shall be paid directly by the end consumer. Any increase in the applicable tax will be passed on via increase in price

Will you help me with a "Special Request"?

Yes. "tripsnstay" strives to provide access to a wide variety of inventory options via the website for immediate confirmation. However, we know there are times when you need something not available online, e.g. a handicapped accessible room, adjoining rooms and suites. If "tripsnstay" has a contract with that hotel or supplier, we will contact the supplier on your behalf and do our best to service your request. Simply email the details of your request to: operations@tripsnstay.com or call Customer Support at +971 52 843 1729.

How do you modify a reservation?

Modifications are usually done offline. You can Email modification requests to operations@tripsnstay.com.

What is the cancellation policy for all bookings?

All cancellation policies are highlighted at the time of booking creation. However, cancellation policies do vary by destination and product, please refer to specific cancellation policies once the booking is made.

What is the maximum number of rooms that can be booked?

The maximum number of rooms that can be booked in one reservation session is 4 per hotel however Customer Support is happy to request additional Rooms offline – up to 10 rooms total. Simply email the details of your request to: operations@tripsnstay.com or call Customer Support at +971 52 843 1729.

Can I add an additional mark-up or Agency Service Fee to a booking?

Yes.

What exactly is the "Book On-Hold" option?

  • The "Book On-Hold" option is a confirmed reservation, not just a hold.
  • The payment deadline will be approximately 2 days prior to the start of the cancellation penalty.
  • The booking will Auto Cancel if payment isn’t received on time.
  • Some modifications cannot be made online if the payment has not been applied, however we may be able to modify them offline if needed. Simply email desired change to support@tripsnstay.com or call Customer Support at +971 52 843 1729,
  • Vouchers are only accessible once the payment has been applied
  • "Book On-Hold is not available for non-refundable rates or bookings already within the payment deadline window.

Do you offer special Travel Agent rates?

"tripsnstay" offers a wide variety of products and services at already discounted rates. Agents are encouraged to book via the website and pay the Net Rate during the payment process.

What forms of payment are accepted and how are exceptions handled?

Payment is applied online with a credit card – we accept MasterCard or Visa and through Bank Transfer. We will, however, provide support offline for the following payment exceptions.

  • Deposits, Split Payments/Multiple Credit Cards
  • Payments over $10,000
  • Errors applying payment online

Please email Offline Payment requests to: finance@tripsnstay.com by password protecting the document or call Customer Support at +971 52 843 1729. "tripsnstay" is happy to offer credit to select high volume agencies - please coordinate with our Sales Team: sales@tripsnstay.com .

What should I enter in the "Payment Reference" field?

The Payment Reference field is for your personal use, you can enter internal booking reference or exchange order reference. However, if you don’t have a booking reference, we recommend entering your agency name. It is a mandatory field so you must enter something.

Can I pay the NET price?

Yes, follow the booking process until the very end and this option will be given in the final payment process.

Can I sell your products via my website (XML connectivity/White Label)?

Yes. "tripsnnstay" has a dedicated team to assist you in integrating your system with "tripsnstay" via host to host xml connectivity. Seamlessly, offer the "tripsnstay" product portfolio direct to your own branded website or provide agent access via your own intranet portal giving you greater control over your business. Please contact our Sales Team: sales@tripsnstay.com .

Do you work with Groups?

Yes. We have a Groups division in the company. Feel free to contact our Support Team: operations@tripsntay.com for further assistance.

Can my agency logo be added to the vouchers?

Yes. The agency logo can be uploaded at the time of registration.

What shall I do when an error message appears while using the online reservation system?

Error messages pop up mostly due to the technical issues. In order to rectify it, kindly contact at: Users can contact at: support@tripsnstay.com.

Do you offer training on how to use your website?

Yes. We offer numerous training webinars. Please email support@tripsnstay.com for a list of upcoming sessions. Or, feel free to contact our Sales team: sales@tripsnstay.com for further assistance.

Can consumers access the "tripsnstay" booking engine?

No. The "tripsnstay" booking engine is exclusively for Travel Agents. We do, however, provide you with useful tools that allow you to easily market "tripsnstay" products to your clients.

Who do I contact if I still have questions?

See below for "tripsnstay" contact details. We welcome the opportunity to service you

Key Topics Email Addresses
Pre-travel inquiries or requests support@tripsnstay.com
Post-travel inquiries and refund requests operations@tripsnstay.com
For questions regarding:
Registration, Forgot Username/Password
support@tripsnstay.com
To obtain form for offline payments such as:
Deposits, partial payments, multiple credit card payments, reports
finance@tripsnstay.com
To receive a list of upcoming webinar opportunities support@tripsnstay.com
Send booking operations@tripsnstay.com
Emergency Support - In-destination emergencies operations@tripsnstay.com
New Agent/Supplier, XML queries sales@tripsnstay.com
Supplier Contracts queries contracting@tripsnstay.com