- The "Book On-Hold" option is a confirmed reservation, not just a hold.
- The payment deadline will be approximately 2 days prior to the start of the cancellation penalty.
- The booking will Auto Cancel if payment isn’t received on time.
- Some modifications cannot be made online if the payment has not been applied, however we may be able to modify them offline if needed. Simply email desired change to [email protected] or call Customer Support at +971 524803725
- Vouchers are only accessible once the payment has been applied
- "Book On-Hold is not available for non-refundable rates or bookings already within the payment deadline window.